In the competitive world of financial services, investors look for performance coupled with individually tailored solutions. We recommended that Bridport Investor Services focus on the latter and developed a positioning concept to differentiate the company – dedicated experts prepared to go the extra mile in providing fast, flexible and impartial client service. The outcome: we developed and delivered a new awareness campaign – "there's personal service, and there's Bridport service" – now running on airport posters and the Bridport website.